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FAQs
HOW CAN WE HELP YOU?

Q1: The screen of my O50 is flickering. How do I fix this?

Solution 1: Ensure your display drivers are up to date. Do this by :

  1. Downloading the latest driver for (Celeron & Pentium)
  2. Downloading the latest driver for (i7, i5, or i3)

Once downloaded, install by double-clicking the file and restart your computer once it is completed.

Solution 2: Allow your computer to fully charge for at least 12 hours before turning it on.

Solution 3: Bring your computer to the nearest OTSP. We got you!

Q2: The brightness of my screen is not changing.

Solution 1: Ensure your display drivers are up to date. Do this by:

  1.  Downloading the latest driver for (Celeron & Pentium)
  2. Downloading the latest driver for (i7, i5, or i3)

Once downloaded, install by double-clicking the file and restart your computer once it is completed.

Solution 2: Bring your computer to the nearest OTSP. We got you!

Q3: The touch screen of my O50 is not responding.

Solution: Ensure your display drivers are up to date. Do this by:

  1.  Downloading the latest driver for (Celeron & Pentium)
  2. Downloading the latest driver for (i7, i5, or i3)

Q4: I have circles appearing on my screen randomly, how do I get rid of them?

Solution: Ghosting is a common issue in Windows 10. To fix it; disable the touch drivers from Windows 10 Device Manager, then re-enable them.

Q1: My O50 is not connecting to the Wifi. What do I do?

Solution 1: Ensure your Router is turned on and is being discovered by other devices.

Solution 2: Ensure your Wireless adapter drivers are up to date. Do this by :

  1. Downloading the latest driver for (Celeron & Pentium)
  2. Downloading the latest driver for (i7, i5, or i3)

 Once downloaded, install by double-clicking the file and restart your computer once it is completed.

Q1: My O50 is not connecting to a Bluetooth device. What do I do?

Solution 1: Ensure the device is turned on and is being discovered by other devices.

Solution 2: Ensure your Bluetooth adapter drivers are up to date. Do this by:

  1. Downloading the latest driver for (Celeron & Pentium)
  2. Downloading the latest driver for (i7, i5, or i3)

 Once downloaded, install by double-clicking the file and restart your computer once it is completed.

Q1: My O50 does not type what is shown on the keyboard.

Solution: Ensure you are using the correct formatting (US English and 101 Arabic).

Q2: The Multipurpose buttons on my keyboard are not working.

Solution: Ensure “Fn” is pressed while pressing the multipurpose buttons to control sound, brightness, etc.

Q1: My trackpad is not responding to movements or clicks.

Solution 1: Ensure Trackpad is not disabled from the multipurpose button on the keyboard. Do this by simultaneously clicking the Fn and F5 buttons.

Solution 2: Ensure your Trackpad drivers are up to date. Do this by:

  1. Downloading the latest driver for (Celeron & Pentium)
  2. Downloading the latest driver for (i7, i5, or i3)

 Once downloaded, install by double-clicking the file and restart your computer once it is completed. 

Q2: The Multipurpose buttons on my keyboard are not working.

Solution: Ensure “Fn” is pressed while pressing the multipurpose buttons to control sound, brightness, etc.

Q1: Can I charge my O50 using a USB C PD charger?

Solution: Yes. It is possible. Ensure the charger used meets the minimum required wattage (40W).

Q1: My laptop’s battery drains fast.

Solution: Ensure all connectivities and features are switched off if unused (Wifi, Bluetooth, LTE, Location, etc). 

Q1: My laptop’s ID card reader is not working.

Solution: Ensure your ID card reader drivers are up to date. Do this by :

  1. Downloading the latest driver

 Once downloaded, install by double-clicking the file and restart your computer once it is completed.

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