Onsor Technologies plans to be a trusted and innovative leader in emerging technologies. As well as to accelerate the adoption of emerging technologies across all customer segments, by delivering cutting edge IOT, computing products and solutions.

Onsor Technologies Committed to:

• Become a trusted IOT and AI solution provider across targeted industries.
• Become a well-known brand globally.
• Contribute to ICT group’s efforts to enable 4IR through IOT, AI products and services.

Top Management is Committed to:

• Satisfying applicable requirements by ensuring statutory, regulatory and customer requirements are determined, understood and consistently met.
• Continual improvement of the QMS by ensuring the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined, addressed and the focus on enhancing customer satisfaction is maintained.

Top Management Shall:

• Take accountability for the effectiveness of the QMS.
• Ensure the quality policy and quality objectives are established for the QMS and are compatible with the context and strategic direction of the Onsor Technologies.
• Quality objectives have been set and are maintained as part of the QMS internal auditing, monitoring and management review processes, in order to enhance customer satisfaction.
• Promote the use of a process approach and risk-based thinking.
• Ensure that the resources needed for the QMS are available; including training, support and encouragement.
• Communicate the importance of effective quality management and of conforming to the QMS requirements to achieve its intended results.
• Support other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility.
• Establish partnerships with suppliers and interested parties to provide an improved service.

The management ensures that the Quality Policy is communicated, understood to all employees and is available to relevant interested parties.

Last updated: July 10, 2023

We, at Onsor, believe strongly in fundamental privacy rights — and that those fundamental rights should not differ depending on where you live in the world. That’s why we treat any data that relates to an identified or identifiable individual or that is linked or linkable to them by Onsor as “personal data,” no matter where the individual lives. This means that data that directly identifies you — such as your name — is personal data, and also data that does not directly identify you, but that can reasonably be used to identify you — such as the serial number of your device — is personal data. Aggregated data is considered non-personal data for the purposes of this Privacy Policy.

This Privacy Policy describes how Onsor Technologies LLC (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://onsor.om/ (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Your Privacy Rights at Onsor

At Onsor, we respect your ability to know, access, correct, transfer, restrict the processing of, and delete your personal data. We have provided these rights to our customer base and if you choose to exercise these privacy rights, you have the right not to be treated in a discriminatory way nor to receive a lesser degree of service from Onsor. Where you are requested to consent to the processing of your personal data by us, you have the right to withdraw your consent at any time

Changes to The Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect, and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
• Shopping information including the items you view and/or put in your cart.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us via email or phone call or visit us at Knowledge Oasis Muscat, KOM 5, Muscat, Sultanate of Oman.

We, at Onsor, have launched the Onsor Trusted Service Providers (OTSPs) service to serve the consumers of all Onsor products. All adjustments, modifications and maintenance must be done at one of the trusted service providers only. Any of the above services carried at a non-trusted service provider will result in the immediate termination of the warranty.

1. Shipping Services

Once your order is confirmed, orders are generally shipped within 2-3 days and you will receive a message once it ships. Orders are processed Sunday through Thursday, excluding major holidays. Orders placed on Friday and Saturday will be processed on the following Sunday. Shipping services are managed by Asyad shipping company and are free of charges regardless the size, weight, and destination of the shipment.

2. TAX Policy

Based on Oman’s law, all products and services from Onsor Technologies are subject to VAT and a standard rate of 5% VAT will be levied on all such supplies. The businesses registered under Oman VAT are responsible to levy VAT @ 5% on such supplies, collect it from their customers and remit it to the government.

We, at Onsor, sincerely hope you have a smooth experience and complete satisfaction with our product. The following warranty policy has been issued in accordance with the consumer law(s) in the Sultanate of Oman and is in the best interest of the consumer and Onsor Technologies LLC.

1. Warranty Services

This warranty includes multiple services whether in the first fourteen (14) days of purchase, or during the first year. Onsor warrants this product and all its accessories are free from manufactory defects and workmanship. Hence, the product is eligible for the following services.

1.1. Product return and or replace

Within the first fourteen (14) days of receiving the product, the consumer is eligible to return the product if it is defective and is suffering from a manufacturing defect and/or workmanship failure. Onsor will provide a full refund or a replacement device (as most appropriate, at the sole discretion of Onsor).

1.2. Product maintenance

During the one (1) year period, from the date of purchase, the product’s maintenance is provided by Onsor at any of the Onsor trusted service providers (see section 2.2 for more details) under the scope of eligibility, i.e. the issue has risen from a manufactory or workmanship defect(s).

2. Onsor Warranty Information

All products are covered by the one (1) year manufacturer’s warranty. The manufacturer’s warranty takes effect from the date of purchase. You must check and read the Owner Manual before using the product to make sure it meets all safety, security, and electrical local requirements. All Onsor products have received quality control approvals and are deemed to be functional when shipped by us. If there is any problem with the purchased product after the first fourteen (14 days) of receiving it, it is recommended to contact a Onsor trusted service provider directly.

2.1. Warranty period of the product

The warranty of Onsor products takes effect from the date of purchase mentioned officially and is valid from one (1) year from the date. The proof of purchase, in the form of e-receipt, must be always kept safe and available. Failure to present this e-receipt will result in the termination of the warranty and exclusion. Onsor warrants this product to be free from defects in materials and workmanship provided the usage of the device complies and accordance to Onsor’s published instructions and guidelines in the Owner Manual.

2.2. Onsor Trusted Service Provider

We have launched this service to serve the consumers of all Onsor products. All adjustments, modifications and maintenance must be done at one of the trusted service providers only. Any of the above services carried at a non-trusted service provider will result in the immediate termination of the warranty. For more information and to find the nearest Onsor trusted service provider, please contact Onsor customer support team.

3. Warranty Applications, Inclusions, and Exclusions

3.1. Warranty inclusions

This warranty only applies to newly manufactured products and not second-hand, used or refurbished devices, regardless the date of purchase. Despite the highest possible standards, Onsor does not warrant this as an error-free device.

3.2. Warranty exclusions

Onsor does not warrant the device(s) from failure resulted from misuse, third-party accessories use, normal wear and tear, external factors including fire, liquid contact, humidity, improper maintenance, accident, services carried by non-OTSP or any other actions not within Onsor’s control. This warranty does not apply to:

• Tampered, repaired, or modified devices by unauthorized personnel.
• Damage caused using third-party products, accessories or software.
• Damage occurring due to wear and tear and/or normal aging.
• Cosmetic damage including dents, scratches, breaks and other.
• Damage caused by misuse and neglections or abuse.
• Damage occurring as a result of improper installation, cleaning or maintenance.
• Damage caused by external factors including weather conditions, natural disaster, fire, liquid contact and other.
• Software issues including but not limited to data loss, viruses, corrupt files, etc.

4. Consumer Law and Regulations

Onsor works in the best interest of the consumers in accordance with the rules and regulations for consumer protection. The following link lists all regulations that apply to all Onsor products and services listed above and sold in Oman. The consumer protection law – PACP Oman.