FAQS https://onsor.om/knowledge/article/52#top
DRIVERS https://onsor.om/downloads-drivers
PORTAL Business support portal
MADADESK MADA Desk portal
EMAIL Support@onsor.om
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Quick answers
Where do I find my serial number?
Flip your device over — the serial number is on the sticker on the underside (and on the box). Including it in your message helps us serve you much faster.
Is there a service provider near me?
Very likely — use the directory above: pick your governorate, then call the provider directly or tap Directions to navigate there. The full network is also on the live map.
I'm a company — how do I open a support ticket?
Business customers have a dedicated portal where every request is tracked as a ticket: open a business support ticket here.
What should I include in my message?
Three things make your request fly: your device model, the serial number, and a clear description of what happens and when it started. Have a screenshot? Reply to our confirmation email with it attached.
I just need a driver — where do I go?
Straight to Drivers & Downloads — pick your model and everything official is one click away.
Contact our support team
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Companies have a dedicated support portal where every request is tracked as a ticket from start to finish — no forms needed here.
Open the Business Support Portal →