Job Description
To lead and oversee the delivery of end-to-end
People Operations services across ONSOR, ensuring alignment with the
organization's strategy, HR policies, and regulatory requirements. The role is
responsible for driving operational excellence across core HR functions,
including talent management, performance management, rewards, HRMS, and
employee lifecycle services, while ensuring consistency, governance, and
high-quality service delivery. The role acts as a trusted advisor to management
and key stakeholders, ensuring the effective implementation of HR frameworks,
continuous improvement of HR processes, and the enhancement of the overall
employee experience across the organization.
Key Accountabilities & Responsibilities
1. People Operations & Service Delivery
- Lead the end-to-end delivery of HR Operations services across ONSOR, ensuring efficient, consistent, and high-quality HR service delivery aligned with organizational objectives.
- Ensure standardization, efficiency, and continuous improvement of HR processes, policies, and SLAs across all entities.
- Act as the focal point for HR Operations, ensuring service quality, issue resolution, and stakeholder satisfaction.
- Monitor and report on HR operational performance, identifying risks and implementing corrective actions.
2. Talent Management & Workforce Planning
- Oversee workforce planning and the execution of recruitment strategies across ONSOR, ensuring talent acquisition aligns with organizational objectives, workforce requirements, and business priorities.
- Ensure effective and compliant recruitment processes, including governance, assessments, and selection frameworks.
- Provide oversight on onboarding, employee data integrity, and organizational structure alignment.
- Lead promotion and progression cycles, ensuring alignment with approved frameworks and governance requirements.
3. Performance Management & Rewards
- Lead the implementation and governance of performance management frameworks (IPP, KPIs, calibration, PRC processes).
- Ensure consistency and quality of performance evaluations across all entities.
- Oversee performance-related rewards, recognition programs, and incentive frameworks in alignment with company policy.
- Act as a key advisor to management on performance outcomes, risks, and improvement areas.
4. Compensation, Benefits & Payroll Governance
- Oversee payroll processes and ensure accuracy, compliance, and timely delivery across all supported entities.
- Ensure benefits and compensation practices are aligned with OIA policies, market benchmarks, and internal frameworks.
- Review and recommend enhancements to compensation and benefits structures.
- Ensure compliance with statutory requirements (pension, labor law, etc.) and internal controls.
5. Learning, Development & Organizational Capability
- Provide direction on learning and development strategies to support organizational capability building.
- Oversee implementation of training plans and evaluate effectiveness and ROI of development initiatives.
- Ensure alignment between competency frameworks, career development, and business needs.
6. Employee Experience & Engagement
- Lead employee engagement initiatives, surveys, and action planning across ONSOR.
- Oversee employee relations matters, ensuring fair, consistent, and compliant handling of cases.
- Drive initiatives to enhance employee experience, culture, and retention.
7. HR Systems, Data & Reporting
- Oversee HRMS operations, data governance, and system enhancements.
- Ensure accuracy, integrity, and confidentiality of employee data across all entities.
- Lead HR analytics and reporting to support decision-making by executive management.
- Support digital transformation initiatives within HR, including automation and process optimization.
8. Governance, Compliance & Stakeholder Management
- Ensure all HR operations are compliant with OIA HR policies, internal policies, and regulatory requirements.
- Act as the key interface with internal and external stakeholders (Executive Management, Audit, OIA, consultants).
- Support Talent Board, PRC, and other governance committees with required data, insights, and reports.
- Manage audits (internal/external) and ensure timely closure of findings.
9. Continuous Improvement & Projects
- Lead HR transformation initiatives, including process redesign, policy enhancements, and system implementation.
- Drive continuous improvement across HR Operations to enhance efficiency and service delivery.
- Support strategic HR projects such as HRMS implementation, organization design, and shared services optimization.
10. General Responsibilities
- Ensure confidentiality, integrity, and professionalism in all HR matters.
- Promote a culture aligned with organizational values, HSE standards, and best practices.
- Ensure adherence to SLAs, financial controls, and operational standards.
Job Requirements
Qualifications
Additional Requirements:
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What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
